How Can We Help?

Find answers to common questions, get help with the app, or reach out to our support team.

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Getting Started

New to IBD Navigator? Learn how to set up your account and start tracking your symptoms.

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Medication Help

Get help setting up medication reminders and tracking your adherence.

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Data & Insights

Understand your health insights and learn how to export your data.

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Frequently Asked Questions

Find quick answers to the most common questions about IBD Navigator.

Getting Started

How do I start tracking my symptoms?â–¼

Open IBD Navigator and tap the "+" button on the main dashboard. You can quickly log symptoms like pain level, energy, mood, and bowel movements. The app will guide you through each step with intuitive sliders and buttons.

Do I need to create an account?â–¼

No account required! IBD Navigator stores all your data locally on your device. You can optionally enable iCloud sync to access your data across multiple Apple devices, but no third-party account is needed.

How do I enable HealthKit integration?â–¼

Go to Settings → HealthKit & Privacy, then tap "Connect to HealthKit." You can choose which data types to read from and write to Apple Health. This integration helps provide a more complete picture of your health.

Medication Management

How do I set up medication reminders?â–¼

Navigate to the Medications tab and tap "Add Medication." Enter your medication name, dosage, and frequency. You can set custom reminder times and the app will send push notifications when it's time to take your medication.

Can I track multiple medications?â–¼

Yes! You can add unlimited medications with different schedules, dosages, and reminder times. Each medication can have its own unique settings and tracking history.

What if I miss a dose?â–¼

If you miss a reminder, you can still log the medication as taken later. The app tracks your adherence over time and provides insights into your medication consistency patterns.

Data & Insights

How do I export my data for my doctor?â–¼

Go to Settings → Export Data. You can generate PDF reports or export raw data in CSV format. Choose your date range and data types, then share via email, AirDrop, or save to Files.

What insights does the app provide?â–¼

IBD Navigator analyzes your data to show symptom trends, medication adherence patterns, and potential correlations between different factors. The insights are designed to help you and your healthcare team make informed decisions.

Is my data secure and private?â–¼

Absolutely. All your data is stored locally on your device and protected by iOS security. Optional iCloud sync is encrypted and never accessible to us. We don't collect any analytics or personal information. Read our Privacy Policy

Technical Support

What iOS version do I need?â–¼

IBD Navigator requires iOS 17.0 or later. The app is optimized for iPhone with comprehensive health tracking and reporting features.

The app is crashing or not working properlyâ–¼

Try force-closing the app and reopening it. If the issue persists, restart your device. Make sure you have the latest version of the app from the App Store. If problems continue, please contact our support team with details about your device and the issue.

How do I backup my data?â–¼

Enable iCloud sync in Settings → iCloud & Backup for automatic backup. You can also manually export your data anytime. Your data is included in regular iOS device backups as well.

Still Need Help?

Can't find what you're looking for? We're here to help.

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Email Support

Send us a detailed message and we'll get back to you within 24 hours.

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Community Support

Connect with other IBD Navigator users and share experiences.

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For urgent medical concerns, please contact your healthcare provider immediately. IBD Navigator is not a substitute for professional medical advice.